Returns & Exchanges
At ICED OUT Official, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for all items in their original, unworn condition. Please ensure all security tags and original packaging remain intact to qualify for a full refund or store credit.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Pack Your Items
Securely place the jewelry or apparel in its original luxury packaging to ensure it is protected during transit.
Ship It Back
Print your prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Quality Inspection & Refund
Once our team verifies the condition of the piece, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing